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We are committed to deliver great experience. We welcome your suggestions, compliments and complaints as an opportunity to improve our services and make things right when we have let you down. Let us know how we can make things better for you 

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When you make a complaint to us, we will:

  • Conduct a comprehensive investigation
  • Keep you informed on the progress of your complaint
  • Attempt to resolve the issue within 14 working days or earlier

Alternative avenues for redress or mediation:

Bank Negara Malaysia (BNM)

 

BNMLINK has been set up as a complaint resolution arm of BNM. If you are not satisfied with the response we provide, you may refer to BNMLINK for redress of your complaint.

 

BNMLINK Customer Service Center:

Ground Floor D Block

Jalan Dato'Onn

50480 Kuala Lumpur

 

Tel:  1300-88-5465 / Fax: +603-21741515

Website: www.bnm.gov.my

Email: http://bnmtelelink@bnm.gov.my/

Ombudsman for Financial Services (OFS)

 

OFS is an alternative complaint/ dispute resolution body to review financial claims or disputes if you are not satisfied with the resolution provided by us.

 

Level 14 Main Block
Menara Takaful Malaysia 
No.4, Jalan Sultan Sulaiman
50000 Kuala Lumpur

 

Tel: +603-22722811 / Fax: +603-21741515
Website: www.ofs.org.m
Email: http://www.ofs.org.my/ 

Securities Industry Dispute Resolution Center (SIDREC)

 

SIDREC is an independent one-stop dispute resolution service established by the Securities Commission Malaysia to handle disputes related to capital market products or services.

 

Unit A-9-1, Level 9, Tower A
Menara UOA Bangsar
No.5, Jalan Bangsar Utama 1
59000 Kuala Lumpur


Tel: +603-2282 2280 / Fax: +603-21741515
Email: http://info@sidrec.com.my/

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